Insurance adjusters are tasked with the responsibility of determining the extent of damage caused by an accident. To do this, they typically gather accident reports, police notes, photos of the accident, and interviews with other drivers and witnesses to get a better understanding of the circumstances. Once they have checked the vehicle, they use a computer program to calculate the cost of repairs. If there are any questions or discrepancies, you can consult a mechanic or car body repair expert.
Adjusters can also determine the age of the damage by looking for signs such as sanding, rust, or paint that doesn't match. This could indicate old damage and repairs. As part of the claims process, they will interview the claimant and any witnesses to piece together the story and determine who was at fault and what damages occurred as a result of the accident.